The Emotionally Intelligent People Helper

According to independent academic research, as introduced by MHS.com, a fourth to nearly a half of all job success can be attributed to aspects of Emotional Intelligence.  By contrast, IQ (intellectual know-how) only accounts for a fifth or as little as one percent.  So, it's not so much about your technical knowledge as much as it is about how you interact with others.

What is Emotional intelligence (or EQ)?

Broadly stated, it's the ability to understand, assess, and manage your emotions for maximum interpersonal communication.

More specifically, it can be defined as several competencies (as addressed in the book, Emotional Intelligence in Action):

1. Self-Regard.  How good you feel about yourself.
2. Emotional Self-Awareness.  Understanding what you are feeling and why, as well as understanding what caused those feelings.
3. Assertiveness.  Expressing feelings, beliefs, and thoughts in a nondestructive way.
4. Independence.  Not unnecessarily influenced by the thoughts, desires, and emotions of others.
5. Self-Actualization.  Realizing your potential capacity, abilities, and talents.
6. Empathy.  Understanding, being aware of, and sensitive to the feelings, thoughts, and experiences of another person.
7. Social Responsibility.  Seeing and taking responsibility for the well-being of others.
8. Interpersonal Relationships.  Ability to cause others to feel eager to see you again.
9. Stress Tolerance.  Analyzing a stressful situation and resourcefully dealing with the feelings that go along with it.
10. Impulse Control.  Controlling impulses which diminish effectiveness.
11. Reality Testing.  Clearly discerning what is actually happening in the world around you.
12. Flexibility.  Being resilient, able to bend when the wind starts blowing in a surprising direction.
13. Problem Solving.  Being alert and observant, responding systematically to connect the dots that lead to a sound resolution.
14. Optimism.  Even in the face of uncertainty, believing that the solution is still on the horizon.
15. Happiness.  Feeling satisfied with your life, to enjoy yourself and others.

So, how do you rate with your EQ?

If you are emotionally intelligent, you are more likely Serving Strong!

NOTE:  Looking to get serious about your EQ?  Want to learn more about really succeeding as a people helper?

For more info on contracting for 6 weeks of personal, one-on-one intensive coaching through the book, and its contents listed above, email me for a quote.