When you find yourself in the midst of one of those pesky conflicts with another person, there is one thing that is entirely within your control. This one thing will help keep the conflict from becoming more than it could. What is it? Your body language.
Body language must be non-threatening. The folks at workadvisor.com say you should not only avoid any physical contact with your aggressor, but must radiate positive body language. You don't want the other person to get the impression, from your body language, you are indifferent. This will only serve to make them more aggravated.
What is positive body language? Here are some thoughts:
- Keep a sincere smile
- Maintain appropriate eye contact (not staring, but not looking around either)
- Don't cross your arms
- Lean forward (giving the impression you are up to the task of solving the conflict)
- Nod your head occasionally
- From time to time, add "hmmm" or "I see"
When in conflict, use positive body language. You'll continue to be Serving Strong!
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